Swapmeet - Help for Online Customer to buy and sell items

Before listing items for sale on Swapmeet all Sellers must first sign our PayPal billing agreement.

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We have designed the system to be a safe community.
We use the billing agreement as a verification that the Seller is a real person.

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Signing the Billing agreement is fast and easy, when you first Login to your Buyer/Seller
account you will see a red message at the top of the screen, just click on the Sign Agreement
Button and you will be directed to PayPal. Once at Paypal use your current Paypal account
to Login and complete the agreement. If you don't already have a PayPal account you can create
one from the same screen using your Credit Card.

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Once the Billing agreement is completed you will be redirected back to Swapmeet and
now your can start listing your items for sale.

Prior to listing an item, please read our Prohibited Items List

Seller's account
You need to register for an account in order to list an item.

To register for an account just click on the "Register" Tab at the top of our website.

Before your items can be listed on Swapmeet you must first sign our PayPal billing agreement.
Signing the Billing agreement is fast and easy, when you first Login to your Buyer/Seller
account you will see a red message at the top of the screen, just click on the Sign Agreement
Button and you will be directed to PayPal. Once at PayPal use your current PayPal account
to Login and complete the agreement. If you don't already have a PayPal account you can create
one from the same screen using your Credit Card

Once you are logged into your account and your billing agreement is complete click on the
"Sell an Item" Tab to start listing your item.

Choose your selling type
We have 3 different selling types:

Auction
This is a standard auction. There are no auto bidders on Swapmeet, buyers can place a bid
As per a normal Action. The 'Auction start price' is the price of the item when the auction begins.
The minimum 'Auction start price' is 0.99.
You can start your Auction at the price you are willing to accept or you can choose a
reserve price for your Auction and set your start price lower.

Buy Now
You set the Buy Now price and Buyers can purchase an item immediately
if they are willing to pay the 'Buy Now' price.

Buy Now + Haggle
You set the Buy Now price and Buyers can purchase an item immediately
if they are willing to pay the 'Buy Now' price.
Buyers can also send you an offer for you to manually accept or reject.
You can also choose to automatically accept haggle offers, if you want the
system to automatically accept a haggle offer you just choose the "Yes" to
Automatically accept haggle offer then put in the price that you want the
system to automatically accept offers at.

Category
Select an appropriate category to list your item.

Title and subtitle
The 'Item title' should be descriptive to allow people to easily find your item.
Try to use clear, concise and relevant keywords to describe your item to assist
potential buyers when searching. The 'Subtitle' allows you to further describe
your item (note the subtitle is not included in search queries).

Description
This is where you describe your item, try to include as much relevant information about the item as you can.
For example: the colour, size, condition, specifications, history and other information which can help buyers.
HTML (Hypertext Mark-up Language) is allowed, HTML editor is available on the listing page.

Pictures
Up to 5 free pictures for each item can be added using our picture uploader.
The first picture will be shown in search results and category lists as a preview picture.

Picture uploader features:
No file size limit
Fast uploading times
Upload up to 5 pictures at the same time
Original picture size will be automatically reduced and optimized.

To upload Pictures just click on [Click Here to upload pictures] on listing page.
You can upload photos 2 ways, you can choose a file or you can drag and
drop pictures into the uploader.

Once you have chosen all the photos you want to upload (max 5) click on the
start upload button, and then wait for the images to upload. When you see that
each image has 100% and a green tick next to each image you then click on the
"close" button at the bottom of picture uploader. Once you have completed your listing
and hit the submit button you will see the images. If you are happy with your listing
you can confirm and submit it, or you can change some details.

Duration
You can select the duration by clicking the drop down box.

Automatic Relists
You can choose to Automatically relist your item as many times as you like
or until sold by clicking the dropdown box. Automatic relisting is FREE.

Quantity (when listing as a 'Buy Now or Buy Now + Haggle' Only)
If you have more than one (1) of an identical item, you can enter the 'Quantity available'.
Multiple purchases can be made from one or more buyers until all items have sold or the listing ends.
Auctions do not have a quantity feature, only 1 item will be listed when using Auction as the selling type.

Shipping
You can choose various options for shipping.
Free Shipping
Buyer Pays Shipping
Pick Up only
Our system uses Australia Post to calculate Shipping.
Please read the instructions on how to set your shipping on the listing page when listing an item.

In the shipping terms box you can type in your shipping terms e.g. how long it will take you to ship the item.

Payment details
Select the payment methods you accept, you can choose all payment methods giving your buyers more options.
We have 3 different payment methods.
PayPal: You must enter your PayPal details in your profile before PayPal will display as a payment option.
Bank Wire: We don't store any banking details, you will need to give your banking details to buyers.
COD: Buyers can pay you cash on pickup.

Additional Options (Featured Listing)
You can choose to make your listing featured.
If you choose the featured option your listing will be displayed in rotation on our home page
and will also be display above non featured listings in the Category you listed the item.
The featured option is $1 plus GST and that amount will be added to your monthly invoice.

Up to 5 free pictures for each item can be added using our picture uploader.
The first picture will be shown in search results and category lists as a preview picture.

Picture uploader features:
No file size limit
Fast uploading times
Upload up to 5 pictures at the same time
Original picture size will be automatically reduced and optimized.

To upload Pictures just click on [Click Here to upload pictures] on listing page.
You can upload photos 2 ways, you can choose a file or you can drag and
drop pictures into the uploader.

Once you have chosen all the photos you want to upload (max 5) click on the
start upload button, and then wait for the images to upload. When you see that
each image has 100% and a green tick next to each image you then click on the
"close" button at the bottom of picture uploader. Once you have completed your listing
and hit the submit button you will see the images. If you are happy with your listing
you can confirm and submit it, or you can change some details.

If you want to change the image that displays in search results and category
lists as a preview picture you can edit your item, just go to "Active Items"
find the item you want to change then click on edit, once you have your listing
detail page up click on [Click Here to upload pictures] then you can choose
a different default picture by clicking in the box at the top next to the picture
you want displayed as your default image. Then click close in the picture uploader
and then submit your listing again.

When an item closes with no buyer.

The item goes into the "Closed Items" tab in your account.

Click on "Closed Items" tab in your account then find the item you want to relist.
(Note you can sort the items by clicking on the column title e.g. if you click on the heading
"Ends" then the items will be displayed in date ending order, you can click "Ends" again to display
the items in opposite date ending order. Once you have found the item you want to relist check the
relist box next to the item and then hit the "Process selected items" Button. You will then be
taken to the item listing detail page where you can edit or change any details. If you are happy
with your listing then you hit the "Submit" Button down the bottom of page. You will then be taken
to the review Item detail page where you can check all details, then click "Submit Listing" button
and your item will be relisted on Swapmeet.

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If a buyer uses PayPal to pay for an item through our website
then our system will automatically set the item as Paid.

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If a buyer pays you through any other way, you will need to mark the item as paid in your Swapmeet account.

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To mark an item as Paid go to > "Sold Items" Tab in your account
Find the item you want to mark as Paid then click on "View Sales Record" In the column next to the item.

Once you are on the Sales Detail page you can scroll down and tick the "Set as Paid" box and then click submit.

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IMPORTANT

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The "Set as Paid" or "Set as never Paid" CANNOT be undone.

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If you do not chose an option "Set as Paid" or "Set as never Paid" within 30 days of the sale
date our system will automatically set it as paid and the final selling fee will be added to your invoice.

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The "Set as Paid" or "Set as never Paid" CANNOT be undone so please make sure that the item has been paid
for or that the buyer never intends to pay you before you select an option. Please make sure you contact
the buyer and give them every opportunity to pay for the item before selecting "Set as Never Paid"
If you choose "Set as Never Paid" we will investigate with the Buyer to see the reason they didn't pay.

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Unfortunatley sometimes buyers don't pay for an item.

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If a buyer uses PayPal to pay for an item through our website
then our system will automatically set the item as Paid.

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"Set as never Paid" CANNOT be undone
Please make sure you contact the buyer and give them every opportunity
to pay for the item before selecting "Set as Never Paid"

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If you choose "Set as Never Paid" we will get a message and then
investigate with the Buyer to see the reason they didn't pay.

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Setting an item as "Never Paid" when the buyer did pay for an item could result in your account being suspended.

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If you do not chose an option "Set as Paid" or "Set as never Paid" within 30 days of the sale
date our system will automatically set it as paid and the final selling fee will be added to your invoice.

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To mark an item as Never Paid go to > "Sold Items" Tab in your account
Find the item you want to mark as Never Paid then click on "View Sales Record" In the column next to the item.

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Once you are on the Sales Detail page you can scroll down and tick the "Set as Never Paid" box and then click submit.

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"Set as never Paid" CANNOT be undone

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You can relist your item by going to "Sold Items" tab in your account find the item
then click on "sell similar" in the column next to the item. You will be brought
to the item listing page where you can edit any details and resubmit your item for listing.

Unfortunatley sometimes buyers don't pay for an item.

You can mark the item as "Never Paid" in your account.

Before you mark the item as "Never Paid" Please make sure you contact the
buyer and give them every opportunity to pay for the item, full contact
details including address, phone number and email address of the buyer
can be found on the sales details page of the item sold.

At Swapmeet we give you 30 days to mark an item as "Paid" or "Never Paid" before
the final selling fee is added to your invoice. This gives sellers plenty of time
to make sure the buyer definitley won't pay before choosing the "never paid" option.

If you choose the never Paid option we DON'T charge you any final value fee.

If you do not chose an option "Set as Paid" or "Set as never Paid" within 30 days of the sale
date our system will automatically set it as "paid" and the final selling fee will be added to your invoice.

If you choose "Set as Never Paid" we will investigate with the Buyer to see the reason they didn't pay.

Setting an item as "Never Paid" when the buyer did pay for an item could result in your account being suspended.

To mark an item as Never Paid go to > "Sold Items" Tab in your account
Find the item you want to mark as Never Paid then click on "View Sales Record" In the column next to the item.

Once you are on the Sales Detail page you can scroll down and tick the "Set as Never Paid" box and then click submit.

"Set as never Paid" CANNOT be undone

You can relist your item by going to "Sold Items" tab in your account find the item
then click on "sell similar" in the column next to the item. You will be brought
to the item listing page where you can edit any details and resubmit your item for listing.

Make sure you leave feedback for the user this helps keep our community safer.

Currently we don't have a combine postage feature.

Our programmers are looking into the best way to include this feature and we will

implement a combined postage system in the near future.

Sellers can advise Buyers they will combine postage and then refund the difference

in postage amount back to the Buyers Paypal account.

Alternatively Sellers can send the Buyer their PayPal address and tell the Buyer to pay the combined

amount direct to their Paypal account and once the Buyer has paid the Seller can set the items as paid

in their Swapmeet account.